PARTNER PROGRAM

 

Our Resort Partner Program is about more than just shaping snow.

To be successful, it requires a complete top-down resort effort and a culture focused on improving the guest experience. We use our proven methodology to help our resort partners think differently about how they run their business.  Our team will work closely with your resort team across all areas to ensure that your program is successful right from the start.

 

Testimonials

  • “It Would Have Taken Us At Least 3 Years to Get to What We Achieved with SNOW Operating in Just a Few Months.”
    Brian FairbankChairman Fairbank Group
  • SNOW Operating has been game changing for the snow sports industry over the past few years. They bring a thoughtful, detail orientated process to your resort that’s guest-centric. The value of working with their team extends beyond the snow. Our partnership  with SNOW was an integral piece of our NSAA Conversion Cup win!
    Dave BeckwithDirector Snowsports, Killington, VT
  • SNOW Operating has been a catalyst for change at Arizona Snowbowl.  Managing capacity issues and fulfilling high demand was a difficult task that played to the strengths of Terrain Based Learning.  SNOW Operating helped us to increase our efficiency and improve our systems in Ski School Rentals and Ticketing.
    Rob LindeGeneral Manager Arizona Snowbowl
  • "One of the Greatest Innovations of Our Business in the Last 20 Years."
    Michael BerryFmr. President NSAA
  • Working with SNOW has had a tremendous positive impact for Snowshoe.  The TBL approach is more than just about shaping terrain.  It’s a cultural shift in how we approach first time skiers and riders... and, the results are there too, our lesson NPS is up 20 points, and the profitability of our Ski and Ride School has skyrocketed.
    Frank DeBerryFmr. President & COO, Snowshoe, WV
  • We have worked closely with SNOW Operating for almost seven years.  This relationship has proven to be invaluable.  SNOW Operating's skill in facilitating creative, out-of-the-box thinking around the guest experience and flow is exceptional.
    Jonathan BallouManaging Director, Ski and Snowboard Schools of Aspen Snowmass

OUR RESORT PARTNER PROGRAM INCLUDES:

 

To schedule an introductory call or for more information please contact:

Eric Lipton by email eric@snowoperating.com or by phone at 201-559-1158

 

GET IN TOUCH

 

 

Goal Setting
& Tracking

Goal Setting
& Tracking

We will help to establish your resort project team and then work with them to identify the key areas of focus and metrics to track our success.

 

 

 

Beginner Experience
Process Mapping

Beginner Experience
Process Mapping

With your team we will objectively and accurately map your current beginner process from parking lot to snow and identify the greatest opportunities for improvement.

 

 

Experience &
Process Design

Experience &
Process Design

Starting with the implementation of Terrain Based Learning, our team will work with your resort team to map out your existing processes and use idealized design thinking to improve the guest experience.

 

 

 

Onsite Staff
Training

Onsite Staff
Training

Our team will work closely with your Snow School management and instructors to build a cultural buy-in to the need for change and instruct them on how to adjust their lesson plans to utilize the Terrain Based Learning features and philosophies.

 

 

Build Services

Build Services

Our expert operators will work hand-in-hand with your in-house team to train them on the optimal building and maintenance of your Terrain Based Learning features.

 

 

 

Project Management & Ongoing Support

Project Management & Ongoing Support

You will find in working with our team at SNOW that we want to be fully integrated partners in your resort’s success.  At the heart of SNOW Operating we are a change management company.

 

 

 

 

Observational Reviews & Reporting

Observational Reviews & Reporting


What gets measured, gets done.  During the season we will send our team members out to impartially observe your guest experience from parking lot to parking lot.  Documenting your real-life guest experiences for review as a team.

 

Don’t just take our word for it… View our Testimonials & Case Studies

Show Me

Our company is only as good as
the results we produce, so we want your resort to be successful and will work very hard with your team to ensure that you are.

 SNOW ASSESSMENT VISIT:

No ready to commit to a full-on partnership, or maybe you are just interested in getting some unbiased, third-party feedback on your current guest experience and processes. The SNOW Assessment will put our team at your disposal for 2 days (or more) of customized consultation or project work.

 

Have a development project you’d like to get us involved in, or just want some outside eyes on your operations? We are here for you. For pricing and availability please contact:

GET MORE INFO

 

 

 

Observational Review

Observational Review

 

 

 

Process Cycle Efficiency Audit

Process Cycle Efficiency Audit

 

 

Design Assessment

Design Assessment


 

 

READY TO TAKE IT TO THE NEXT LEVEL?

 

LET'S TALK